Frequently asked questions

You will be able to purchase our home composter, CLOe, online. Register your interest to be the first to know!

Our home composter does not require an ongoing subscription for filters or other items like most home composters on the market.

CLOe is proudly designed and Made in Australia.

Our electric kitchen composter accepts:

• bread
• fruit and vegetable scraps
• small bones
• dairy and meat products
• onions, garlic and citrus

  The CLOe does not accept:

• compostable packaging or items (including certified compostable items)
• large bones or oyster shells
• large amounts of cooking oil

The use of the term ‘compost’ to describe the process and output of Closed Loop composters is used in accordance with the Oxford Dictionary definition of compost as “decayed organic material used as a fertiliser for growing plants”. The NSW EPA applies a more specific definition of compost – “a process of managed biological transformation: (a) to achieve pasteurisation; and (b) for a period of not less than a total of 6 weeks of composting and curing at an adequate moisture level (>40% by weight), and/or until an equivalent level of biological stability can be demonstrated.” The Closed Loop CLO composters process food waste in 24 hours so do not meet the definition of compost in NSW.

Anything we, as humans, can consume (raw or cooked) can be composted in the machine. This includes leftovers, fruits, vegetables, soft seafood and meats (small bones are allowed). There are some exceptions: see 'what cannot be put into the composter' for more.

Large bones, hard seafood shells, oils, plastic, tissues, garden waste (i.e. grass, sticks), glass, metal, food containers and packaging (certified compostable products are allowed if under 10% of total daily weight capacity) can potentially lead to damage and malfunction. If you are unsure, we encourage to dispose of the item in general waste to prevent potential damage or contacting your Closed Loop service manager. See 'What can I put in the commercial composter?' for more.

Only soft seafood shells can be put into the machine such as shrimp, prawn, lobster and crab. Do not put oysters, scollops or abalone shells in the composter as this may cause damage and malfunction.

Small sized bones can be put into the machine (e.g. chicken bones, fish bones). Do not put large animal bones such as pork, lamb or beef bones in the composter as this may cause damage and malfunction.

Yes, under some circumstances. a) The compostable product needs to be certified compostable product – Australian Standard AS4736 or AS5810. Please note that these products will take longer than 48 hours to compost. b) Compostable product input should also be no more than 10% of daily capacity and should be shredded prior to being added to the unit. Please note that Closed Loop do not guarantee a satisfactory compost result from these inputs.

Since there is no crushing or grinding taking place during the operation, no harm will be caused to the compost or the machine. However, the heat from the machine will cause plastic to deform and potentially release undesired substances into the compost, hence we recommend strict segregation of compostable and non-compostable items to avoid such instances. Serious contamination levels may lead to machine damage.

Our commercial composters are designed for food waste only, do not put any garden waste i.e. grass, sticks, branches or trimming in the composter.

Our nutrient-rich compost is a great addition to any horticulture application such as in gardens, farms, or potted plants. If compost will be used directly from the composter, we recommend a mix of 10:1 (soil:compost), as our nutrient-rich compost is highly concentrated. We also offer a compost pick-up service, contact us for more information. Your nutrient-rich compost can also be shared with locals through ShareWaste Please refer to the Closed Loop compost user guide for further information as well as the Closed Loop Resource Recovery Exemption if you are in NSW.

Just like composts, mulches and fertilisers that can be purchased from your local nursery or garden supplier, the composted material from your machine should be treated with the same care as these also contain micro-organisms. 1. Wear a mask when handling 2. Wear gloves when handling 3. Wash hands immediately after use

*Yes, our paper cups are recyclable with Simply Cups. Visit simplycups.com.au/locations for your closest Simply Cups collection location.

Yes, our paper cups are ABA Home Compostable certified (AS 5810) and TUV OK HOME certified.

Our paper cups are also recyclable with Simply Cups, find a collection location here.

We sell direct to distributors throughout Australia. Contact us for your closest distributor.

Our coated* wooden cutlery range is wooden cutlery coated with carnauba wax, a natural wax from a palm grown only in Brazil. This makes the wooden cutlery smoother and provides a higher quality finish. This range can be commercially composted.

Kraft refers to virgin paper fibre, not a recycled paper fibre.  White kraft refers to a processed kraft material to appear white. See our packaging glossary here.

We sell direct to distributors and have MOQs. Please contact us if you would like to know more.

Paper cup lids are recyclable via Simply Cups at participating 7-Eleven stores. If you do not have access to a local 7-Eleven, check the material your lid is made from to see if it can be recycled in your Council's kerbside recycling. Alternatively, if the lid is made from polypropylene (PP or '5') they can be taken to a PP5 recycling point.

Yes, our sustainable food packaging is made from Food Safe paperstock, so can make direct contact with food.

Like all other kraft packaging, our kraft food packaging can only be recycled if there is minimal food or grease stains.

We have chosen our sustainable food packaging carefully. Our range includes recyclable and compostable food packaging. Recycling or composting will depend on the material of the packaging.